1. Introduction

At CROCOJAR, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, this Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

2. Return Eligibility

You may request a return under the following conditions:

• The return request is raised within 7 days of delivery
  
• The product is unused, undamaged, and in its original packaging
  
• Proof of purchase (invoice/order ID) is available
  

Products must be returned in the same condition as received to be eligible for return or refund.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
  
• Defective
  
• Incorrect or incomplete
  

Please contact us within 48–72 hours of delivery with clear images of the product and packaging. We will arrange a replacement or refund at no additional cost after verification.

4. Return Process

To initiate a return:

1. Submit a return request through your account or contact our support team
   
2. Provide order details, reason for return, and required images
   
3. Our team will review and approve the request
   
4. The product will be picked up or return instructions will be shared
   

Once received, the product will be inspected before processing the refund or replacement.

5. Refund Policy

• Refunds are processed after the returned product is received and inspected
  
• Approved refunds are credited to the original payment method
  
• Refund processing may take 7–15 business days, depending on your payment provider
  

6. Exchange Policy

• Exchanges are offered only for damaged, defective, or incorrect items
  
• Replacement will be provided subject to product availability
  

7. Cancellation Policy

• Orders can be cancelled before shipment
  
• Once cancelled, refunds will be initiated within 24–48 hours 
  

8. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products not due to our error
  
• Products without original packaging
  
• Items returned after the return window
  
• Customized or personalized products
  

Items must be returned in original condition; otherwise, returns may not be accepted.

9. Shipping Charges for Returns

• For defective or incorrect products: No return shipping charges
  
• For other returns (if applicable): Shipping costs may be borne by the customer
  

Return shipping costs are generally non-refundable unless the return is due to an error from our side.

10. Important Notes

• CROCOJAR reserves the right to approve or reject returns based on product condition
  
• Refund timelines may vary depending on banking/payment systems
  
• Policy terms may be updated without prior notice
  

11. Contact Us

For any return or refund queries, please contact our customer support team through:

Email: crocojar@gmail.com

Contact: +91 6354393985

Neels Cosmopro Private Limited

Building No./Flat No.: B-1546, Jambusar Road, Main Cenal

Road/Street: Village Dabhasha, Taluka Padra

City/Town/Village: B-1546, Jambusar Road, Main Cenal,

District: Vadodara State: Gujarat Pin Code: 391440